🌸 Lotus Mother’s Day – Frequently Asked Questions (FAQs)

1. What is the Lotus Mother’s Day campaign?

Our Lotus Mother’s Day campaign is a limited-time celebration honoring mothers with specially curated gifts, exclusive offers, and beautifully packaged jewelry inspired by the elegance of the lotus flower.

2. When does the campaign start and end?

The campaign runs from 8am-9pm, or while supplies last.

3. How can I place an order?

You can order directly through our website, social media channels, or by calling our hotline. Once your order is confirmed, we’ll send you a confirmation and delivery details.

4. Do you offer gift wrapping?

Yes! All Mother’s Day items come with free lotus-themed gift wrapping and a personalized message card.

5. Can I write a custom message with my gift?

Absolutely. You can add a custom message during checkout, and we’ll handwrite it on a beautiful card.

6. What are the shipping options?

We offer:

• Standard Shipping (3–5 business days)
• Express Shipping (1–2 business days)
• Same-Day Delivery (available in select areas)
  Check our Shipping Policy for more info.

7. Do you ship nationwide?

Yes, we ship across [Vietnam/your service area]. For international deliveries, please contact us directly.

8. Can I return or exchange a gift?

Due to the seasonal nature of the campaign, we only accept returns for damaged or incorrect items. Please notify us within 48 hours of receiving your order.

9. What if my order is late?

We always aim for on-time delivery, especially for special occasions. If your order is delayed, please contact our support team and we’ll assist you promptly.

10. How can I contact you?

You can reach us via:
Email: [email protected]
Phone: +84-987-769-119
Hours: Monday – Saturday | 9:00 AM – 7:00 PM

Still have questions? We’re just a message away — and happy to help you make this Mother’s Day truly unforgettable. 🌷